Complementary Medicines – Complaints – SAHPRA

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Please note:
This complaints form is only relevant to Complementary Medicines.
If you submit a complaint relating to a product that is not a Complementary Medicine or that is not regulated by the SAHPRA, we will endeavour to forward the complaint to the appropriate unit / agency. However, this may not be guaranteed and may result in a delay in your complaint being considered.
Should you wish to notify the SAHPRA of any adverse event or unwanted occurrence as a result of taking a Complementary Medicine please refer to the adverse events reporting form here.
1. Your personal details
Select the category which best describes you:*
Do you wish to remain anonymous?*
Note: While the right to anonymity is supported, SAHPRA may not be able to clarify any item or follow up with you in respect of your complaint.
- Yes
- No
Name
Recommended field: to enable any additional feedback or contact.
First Last
Company Name
If you represent a company.
Preferred means of contact
Please select the contact details you would like to submit that may enable SAHPRA to contact you for any matter related to your complaint.
- Email address
- Phone number
- Postal address
Email*
Enter Email Confirm Email
Phone*
Postal Address*
Address Line 1 Address Line 2 City State / Province / Region ZIP / Postal Code Country
Do you have any communication or language needs?
Please advise if you have any communication or language needs we need to be aware of if we contact you about your complaint, or if you are making this complaint on behalf of somebody else.
- Yes
- No
Communication or language needs
Please detail any communication or language needs we need to be aware of.

2. Details of your complaint
What is the nature of your complaint?*
Advertisment Details*
Complaints should be limited to single advertisement events. Complainants are asked to limit this complaint to one product only, unless the advertisement in question related to more than one product (maximum 5).
Date and Time of Advert Media Forum Media Name Product Name Name of manufacturer / company
Describe the nature of your advertisement complaint*
Provide sufficient detail / explanation for the complaint.
Detail of non-compliance*
Describe in detail the nature of the non-compliance (product name, compliance failures, ingredient listing and content, labelling).
e.g. PRODUCT X was procured on DATE from RETAILER NAME and does not have a DISCLAIMER printed on the label as would be required of unregistered Complementary medicines.
Other complaint*
Describe in detail the nature of the complaint (product name, ingredient listing and content). Provide as much detail as possible.
e.g. PRODUCT X was procured on DATE from RETAILER NAME and does not have ingredients that warrant its classification as a complementary medicine and pose a risk to the health of consumers.
Upload File
You may upload any image or evidence of the complaint. This must be in PDF, PNG or JPEG format and not more than 2 MB in size per file. Size limit of all documents may not exceed 6 MB.
Wherever possible, please upload a copy of the advertisement (or any documentation supporting your complaint).
Please note: This form will only allow upload of a maximum number of 3 files.
Drop files here or

Accepted file types: pdf, jpeg, jpg, png, Max. file size: 6 MB, Max. files: 3.
Warning: Zip files are not accepted. For any files that are more than 6 MB or if you would like to provide a zip file for this submission, please tell us in the description field above to enable us to arrange for alternative submission methods. All contact details must be provided for this service.
Consent
I agree that the submission of my contact details will only be used for the purpose intended. I understand that my details will not be used for other purposes but that I may be contacted directly for any purpose connected with this complaint.
I agree to the privacy policy.
Reference
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Email
This field is for validation purposes and should be left unchanged.

Date and Time of Advert	Media Forum	Media Name	Product Name	Name of manufacturer / company

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1. Your personal details

2. Details of your complaint